Responsible Gambling

Hazel Pizza describes the mechanics of casino games. It isn't intended to prompt anyone to gamble, and no content on this site is intended for people under 18.

Keep it as entertainment

If you gamble, view the funds as the price of an evening's entertainment. They are gone once spent. Every game has a house edge, so you should expect to lose over time.

Signs it's becoming a problem

  • Using more time or money than you intended
  • Trying to recover lost funds by gambling further
  • Taking loans, or spending money intended for bills
  • Keeping your gambling secret from those close to you
  • Feeling low, irritable or anxious about it
  • Gambling as a way to avoid worry or stress

Speak with someone if any of these seem familiar.

Limits you can set

  • Set a budget before you begin, and don't take your cards with you.
  • Set a time limit and an alarm.
  • Don't chase losses.
  • Take breaks, and don't gamble if you've been drinking or are upset.
  • Treat a win as a bonus, rather than as money for the next bet.

Where to get help in Australia

National Gambling Helpline: 1800 858 858. Anyone affected by or worried about gambling can access this free, confidential assistance 24/7.

Gambling Help Online (gamblinghelponline.org.au) provides free 24/7 aid throughout Australia via phone, email or online chat with qualified gambling counsellors. The service is also featured on the Gambling Help Online page of Lifeline.

BetStop self-exclusion

BetStop – the National Self-Exclusion Register is a free Australian Government service. Through a single process, you can exclude yourself from every licensed Australian wagering provider that operates via phone or online.

  1. Keep your email, your mobile, and an Australian passport, Australian state or territory driver's licence or Medicare card on hand. Call BetStop on 1800 238 786 if you have none of these.
  2. Sign up. The process takes around 5 minutes.
  3. Set your exclusion period, which can range from three months up to a lifetime.
  4. Nominate up to 5 support people, like a friend or family member, if you wish.

Licensed providers must refund any credit balance and close your accounts while you're registered. They also can't send you marketing, take your bets or open a new account for you.

BetStop doesn't cover other in-person betting, pokie venues or casinos. Online services that aren't licensed in Australia also aren't covered.